Frequently Asked Questions – Coffee, Shipping & Wholesale
What is the difference between Sanctuary Roasting and Sanctuary Coffee Refuge?
Sanctuary Roasting is our coffee roasting company based in Clovis, CA (12 W Palo Alto Ave). We roast, package, and ship specialty coffee beans nationwide. Shop online at sanctuaryroasting.com.
Sanctuary Coffee Refuge is our coffee shop in Fresno, CA (5415 N West Ave, Ste C). It's a cafe where you can enjoy espresso drinks, pour overs, and pastries — all made with Sanctuary Roasting beans. Open daily 7am–5pm. Visit sanctuarycoffeerefuge.com.
Same family, same beans, two different locations and experiences.
Find answers about our fresh roasted specialty coffee, shipping, wholesale, and brewing options. If you have a question not listed here, reach us at admin@sanctuaryroasting.com.
What is Sanctuary Roasting?
We are a specialty coffee roaster based in Clovis, California, serving the greater Fresno area and shipping nationwide. Founded by Chef Vatche Moukhtarian — a 24-year culinary veteran and Guy's Grocery Games winner — we roast small-batch, chef-crafted coffees every week to guarantee freshness and flavor in every bag.
Visit our Our Story page.
What types of coffee do you offer?
We carry a curated lineup of single origin coffee beans and handcrafted blends, all Q-grader scored 82+:
- Brazil Single Origin — Peanut butter, sweet cream, vanilla
- Guatemala Single Origin — Cocoa, jammy fig, brown sugar
- Java Single Origin — Cinnamon, dark honey, herbal finish
- MW D'caff Mexico (Decaf) — Milk chocolate, caramel, toffee
- House Espresso Blend — Caramel, dark chocolate, toasted walnut
- Trinity Blend — Smooth, full-bodied, rich
- Midnight Oil — Bold, deep chocolate, low acidity
- Breakfast in Peru — Vanilla, roasted almond, milk chocolate
Do you offer decaf coffee?
Yes. Our MW D'caff Mexico is naturally decaffeinated using the Mountain Water Process — no chemicals involved. It delivers full specialty flavor with milk chocolate, caramel, and toffee notes, without the caffeine.
Is specialty coffee acidic?
Coffee is mildly acidic (pH ~5), and acidity varies by origin and roast. Darker roasts like Midnight Oil have lower perceived acidity, while lighter single-origin coffees like our Guatemala highlight bright, fruit-forward notes. If you prefer low-acid options, our dark roasts or decaf are a great starting point.
Is your coffee freshly roasted?
Every batch is roasted fresh each week in small quantities in Clovis, CA. Your beans ship at peak flavor — not sitting in a warehouse for months. That's the difference between specialty coffee and grocery store coffee.
Where do you ship?
We ship fresh roasted coffee beans nationwide across the United States. Flat rate shipping is $9.95. Read our Shipping Policy for full details.
How long does shipping take?
Most orders ship within 1–2 business days and arrive within 3–5 business days via USPS, depending on your location.
Do you offer local pickup in Fresno / Clovis?
Yes. Local pickup is available at 12 West Palo Alto Avenue, Clovis, CA 93612. Select free local pickup at checkout or contact us to arrange it — great for Fresno and Clovis area customers who want same-day fresh coffee.
How do I track my order?
You'll receive a tracking number via email once your order ships. Follow it in real time through USPS. If you don't receive your tracking email within 2 business days, check your spam folder or email us.
What if my order is damaged or missing?
Email us within 48 hours of delivery at admin@sanctuaryroasting.com. We resolve damage and missing order issues quickly — usually same day.
Do you offer wholesale coffee?
Yes. We supply wholesale specialty coffee to cafés, restaurants, offices, and retail shops — in the Fresno/Clovis area and nationwide. Pricing ranges from $14.50–$16.50 per pound with a 20-pound minimum. Free local delivery available.
Visit our Wholesale Coffee page or email admin@sanctuaryroasting.com.
Can wholesale orders include custom grind options?
Yes. We grind to order for any brew method: espresso, drip, French press, pour-over, or cold brew. Specify your equipment when placing a wholesale inquiry.
Where can I buy your coffee locally?
Find us at Sanctuary Coffee Shop, Cracked Pepper Bistro, Moto Delicatessen, Sam's Deli, and The Market in the Fresno/Clovis area. Or order anytime at sanctuaryroasting.com.
How do I contact you?
📧 admin@sanctuaryroasting.com
📞 (559) 218-6735
📍 12 West Palo Alto Avenue, Clovis, CA 93612
Learn more about specialty coffee standards at the Specialty Coffee Association.