Refund policy
Returns & Satisfaction Guarantee
Because our coffee is roasted in small weekly batches and is perishable, we do not accept returns on coffee. However, your satisfaction is important to us.
If your order arrives damaged, is incorrect, or is missing something, please contact us within 7 days of delivery at admin@sanctuaryroasting.com with your order number and a photo (if the item was damaged). If you’re unhappy with the freshness or quality of your coffee, let us know within 30 days of delivery. Either way, we’ll make it right with a replacement or full refund.
What’s covered
- Damaged or defective items
- Wrong items received
- Quality or freshness issues
How to request a resolution
Email us at admin@sanctuaryroasting.com within 7 days of delivery for damaged, wrong, or missing items, or within 30 days of delivery for freshness or quality issues. There is no need to ship anything back — we handle resolution by email.
Contact us
Questions about this policy? Email admin@sanctuaryroasting.com or text (559) 218-6735 and we’ll be happy to help.