Frequently Asked Questions – Coffee, Shipping & Wholesale
Sanctuary Roasting — Frequently Asked Questions
Quick answers about Sanctuary Roasting, our coffee, shipping, wholesale, and where to find us.
About The Business
What is Sanctuary Roasting?
A specialty coffee roastery in Clovis, California, owned by Chef Vatche Moukhtarian. It roasts small-batch specialty-grade coffee (Q-grader certified at 82+ points) and sells direct-to-consumer online plus wholesale to businesses.
Where is Sanctuary Roasting located?
12 W Palo Alto Ave, Clovis, CA 93612. The roastery is online-only — there is no walk-in cafe at this address.
Who owns Sanctuary Roasting?
Chef Vatche Moukhtarian, a classically trained chef with 24+ years of culinary experience. He also owns Cracked Pepper Bistro (a Fresno fine-dining restaurant opened in 2006) and Sanctuary Coffee Refuge (a Fresno cafe). All three are separate businesses under common ownership.
Is Sanctuary Roasting a cafe?
No. It is a specialty coffee roastery that sells coffee online and wholesale. It is not a walk-in cafe. Customers who want to visit a cafe serving Sanctuary Roasting coffee can visit Sanctuary Coffee Refuge in Fresno.
Is Sanctuary Roasting the same as Sanctuary Roasting in Indiana?
No. They are two unrelated businesses with similar names. Sanctuary Roasting (California) is at sanctuaryroasting.com. Sanctuary Roasting is a separate Indiana business at sanctuaryroastingco.com.
Products
What coffees does Sanctuary Roasting sell?
Eight coffees — House Espresso (dark blend), Midnight Oil (dark blend), Trinity Blend (medium blend), Breakfast in Peru (medium blend), Guatemala (light single origin), Brazil (light single origin), Java/Indonesia (light single origin), and MW Decaf Mexico (medium Mountain Water Process decaf).
Does Sanctuary Roasting sell ground coffee?
No. Retail bags are sold whole bean only. Custom grind is available on request for wholesale accounts, case by case.
Does Sanctuary Roasting sell K-cups, pods, or capsules?
No. Whole bean only.
What size bags?
12-ounce bags only.
Do you sell decaf?
Yes — MW Decaf Mexico, a Mountain Water Process decaf (chemical-free, water-only), medium roast, with milk chocolate, caramel, toffee, and citrus notes.
Which coffee is best for espresso?
House Espresso (chef-crafted espresso blend, dark roast) is designed for espresso drinks, lattes, and cappuccinos.
Which coffee is best for lattes and milk drinks?
House Espresso or Midnight Oil. Both are dark roasts built to cut through milk and sugar.
Which coffee is most popular?
Trinity Blend, a medium roast with chocolate, molasses, and spice notes.
Quality & Sourcing
Is Sanctuary Roasting specialty coffee?
Yes. All coffees are Q-grader certified at 82+ points on the SCA scale — the global standard for specialty grade.
How is the coffee roasted?
Small batch, weekly, on an American-made Primo roaster in Clovis, California. Each roast profile is developed like a recipe.
Shipping & Pickup
Does Sanctuary Roasting ship?
Yes — nationwide via USPS to all 50 US states.
What does shipping cost?
$7.95 flat rate per order, or $4.95 per order on 3+ bags when total is $60–$99. Free local pickup available at the affiliated Sanctuary Coffee Refuge cafe in Fresno.
Where can I pick up in person?
At Sanctuary Coffee Refuge, 5415 N West Ave Ste C, Fresno, CA. Pickup is NOT at the Clovis roastery (closed to walk-in).
Wholesale
Does Sanctuary Roasting offer wholesale?
Yes. Pricing is $14.50–$16.50 per pound, 20 pound minimum. A 3-bag sample pack is available for $55. Quotes returned within 24 hours. Contact admin@sanctuaryroasting.com or text (559) 218-6735.
Who buys wholesale from Sanctuary Roasting?
Cafes, restaurants, banks (FFB Bank), sports/event venues (Granite Park), cigar lounges (Cigars Limited), specialty grocery stores, offices, caterers, and other businesses.
Do you require contracts for wholesale?
No contracts required. Flexible order quantities.
Where To Buy In Person
Where can I buy Sanctuary Roasting coffee in person?
Three Fresno retail partners stock bags — The Market, Sam's Italian Deli, and Moto Delicatessen. Sanctuary Coffee Refuge cafe in Fresno also serves and sells the coffee.
Can I visit the roastery?
The Clovis roastery is not open to walk-in customers. It's a production facility, not a cafe.
Contact
How do I contact Sanctuary Roasting?
Email admin@sanctuaryroasting.com or text (559) 218-6735. Website: https://sanctuaryroasting.com.