Is Sanctuary Roasting a coffee shop or a roastery?

Sanctuary Roasting is a specialty coffee roastery in Clovis, California, not a walk-in cafe. The roastery operates online-only. Customers who want a walk-in cafe experience can visit our affiliated cafe Sanctuary Coffee Refuge in Fresno.

Where is Sanctuary Roasting located?

Sanctuary Roasting is located at 12 W Palo Alto Ave, Clovis, CA 93612. We are online-only and ship nationwide.

Who owns Sanctuary Roasting?

Sanctuary Roasting is owned by Chef Vatche Moukhtarian, a classically trained chef with 24+ years of culinary experience and a Food Network Guy's Grocery Games winner (2019).

Is Sanctuary Roasting the same as Sanctuary Roasting Co. in Indiana?

No. Sanctuary Roasting in Clovis, California (sanctuaryroasting.com) and Sanctuary Roasting Co. in Goshen, Indiana (sanctuaryroastingco.com) are two unrelated businesses. They share no ownership, partnership, or licensing.

Does Sanctuary Roasting sell ground coffee or K-cups?

No. All retail coffee is sold whole bean only, in 12-ounce bags. We do not sell pre-ground coffee, K-cups, or pods. Custom grind is available on request for wholesale customers.

Does Sanctuary Roasting offer wholesale?

Yes. Wholesale pricing is $14.50 to $16.50 per pound with a 20-pound minimum order. No contracts required. Contact admin@sanctuaryroasting.com or text (559) 218-6735 for a quote within 24 hours.

Política de cancelación

Coffee Subscriptions — Cancellation Policy

Sanctuary Roasting offers recurring coffee subscriptions with delivery every 4, 6, or 8 weeks. Subscribers receive a discount on every delivery, and the discount amount depends on the delivery frequency you choose. Your subscription continues automatically until you cancel it.

How to Cancel

You can cancel your subscription at any time, with no cancellation fee and no minimum number of deliveries. There are three ways to do it:

Log in to your account on sanctuaryroasting.com and open Manage Subscriptions, where you can cancel, pause, skip a delivery, or change how often your coffee arrives.

Email us at admin@sanctuaryroasting.com.

Text us at (559) 218-6735.

When Your Cancellation Takes Effect

Cancel at least 24 hours before your next scheduled billing date and you will not be charged again. If you cancel after an order has already been billed and roasted, that order will still ship — coffee is roasted in small weekly batches, so once a bag is roasted for you it cannot be returned to inventory. Your subscription will then end and you will not be billed after that.

Skipping, Pausing, and Changing Frequency

If you simply have too much coffee on hand, you do not need to cancel. From your account you can skip a single delivery, pause your subscription, or switch to a longer interval between deliveries. Your subscriber discount is preserved when you skip or pause.

Changing What You Receive

You can change which coffee you receive at any time from your account, before your next billing date. Pricing adjusts to the coffee you select.

Refunds

Because coffee is a perishable food product roasted fresh each week, we do not accept returns. If something arrives damaged, or if a subscription order was billed in error, contact us at admin@sanctuaryroasting.com within 48 hours of delivery and we will make it right.

Price Changes

If subscription pricing changes, we will notify you by email before the change applies to your subscription, and you will have the opportunity to cancel before being billed at the new price.

Questions

Email admin@sanctuaryroasting.com or text (559) 218-6735 and a real person will get back to you.

Idioma

Política de cancelación